1. Information We Collect
When you shop with Rivello, we collect personal details such as your name, email address, phone number, billing and shipping address, and payment method type. We also collect browsing data like IP address, browser type, and pages visited to improve your experience.
We use your information to process and fulfill your orders, manage your account, send order confirmations and shipping updates, prevent fraud, and comply with legal obligations. With your consent, we may also send you promotional emails and personalized product recommendations.
All transactions on Rivello are protected with SSL encryption. We do not store your full card details on our servers. Payments are processed by PCI-DSS compliant third-party gateways to ensure your financial information remains secure.
To deliver your orders, we share your name, address, phone number, and email with our trusted shipping partners. These partners are contractually bound to use your data solely for delivery purposes. Shipping records are retained for up to 3 years.
We use essential, functional, analytics, and marketing cookies to provide a seamless shopping experience. Essential cookies keep your cart and session active. You may disable non-essential cookies in your browser settings, though this may affect some site features.
We do not sell, trade, or rent your personal data. We share information only with trusted service providers such as payment processors, shipping companies, and analytics platforms — all of whom are bound by confidentiality agreements.
You have the right to access, correct, or delete your personal data at any time. You may also opt out of marketing communications or request a copy of your data. To exercise any of these rights, contact us at privacy@rivello.com. We will respond within 30 days.
We retain account data for the lifetime of your account plus 2 years. Order records are kept for up to 7 years for legal and accounting purposes. Marketing data is deleted upon unsubscription or request.
Rivello's website is not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has provided us with their information, please contact us so we can delete it promptly.
If you have any questions about this Privacy Policy, please reach out to us:
We may update this policy from time to time. Changes will be posted on this page with an updated effective date.
